Terms and Conditions, Privacy Policy

‍Introduction

‍At Lunardi Moving Services & Storage, we value the privacy and security of our customers and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage with our services, visit our website, or otherwise interact with us.

By using our services or website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our services or website.
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1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you provide directly to us, such as:
Name
Address (pickup and delivery locations)
Email address
Phone number
Payment information (credit/debit card details, billing address)

Any additional details you provide related to your move (e.g., inventory lists, access requirements).

1.2 Non-Personal Information

Information automatically collected when you visit our website, such as:

IP address
Browser type and version
Device type
Operating system
Cookies and tracking technologies

1.3 Sensitive Information

We may collect sensitive information, such as:

Details regarding valuable or fragile items (only as necessary for providing our services).

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage our moving and storage services
To process payments and issue invoices
To communicate with you about your move, including scheduling, updates, and follow-ups
To improve our website, services, and customer experience
To comply with legal obligations and resolve disputes
For marketing purposes (e.g., sending promotional materials, if you opt in)

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with the following parties:

Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, subcontractors, IT support).

Legal Obligations: Law enforcement or regulatory bodies, as required by law.

Business Transactions: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When your information is no longer required, we securely delete or anonymize it.

5. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Choices

Access and Correction: You may request access to or correction of your personal information.

Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

Cookies: You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies when visiting them.

8. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website, with the updated effective date. Your continued use of our services constitutes your acceptance of the updated Privacy Policy.

10. SMS (Text Messaging) Privacy Policy
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10.1 Introduction
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At Lunardi Moving Services & Storage LLC, we value your privacy and are committed to ensuring the confidentiality and security of your SMS (Text Messaging) communications. This SMS Privacy Policy outlines how we collect, use, and protect your SMS data in compliance with industry standards and regulations.

10.2. Collection and Use of SMS Data

When you communicate with us via SMS, we may collect limited information, such as:
    • Your phone number
     • The content of your messages

We collect this data to facilitate communication, provide support, deliver updates, or share relevant information about our services. We will not use your SMS data for any other purposes without your explicit written consent. Additionally, we do not sell, rent, or share your SMS data with third parties unless required by law.

10.3. Opt-in Process

To ensure you have control over your communication preferences, we operate on an opt-in basis for SMS notifications:
     1. You will receive an initial opt-in message from our number.
     2. Follow the instructions provided to confirm your subscription by replying with "YES."
     3. Once confirmed, you will receive a follow-up message acknowledging your successful enrollment in our SMS communication system.

10.4. Opt-Out Process

You have the right to stop receiving SMS notifications at any time:
     • Reply with "STOP" to any of our messages to opt-out.
     • Upon opting out, you will receive a confirmation message indicating you have been removed from our SMS notifications.
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If you change your mind, you can always opt back in by following the opt-in process.

10.5. Data and Message Rates
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Standard message and data rates may apply to SMS messages sent and received. You are solely responsible for any fees or charges incurred from your mobile carrier related to SMS communication with "Customer Name". Please verify with your MNO – Mobile Network Operator like Verizon, AT&T, T-Mobile, etc for data and messaging standard rates.

10.6. Frequency of Messages
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We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary for appointment reminders, scheduling adjustments, or important updates related to our services. We do not engage in unsolicited marketing messages via SMS without your explicit consent.

10.7. Protection of SMS Data

We take the security of your SMS data seriously. Our systems implement industry-standard measures to protect against unauthorized access, alteration, or disclosure. These measures include encryption, secure access protocols, and regular system audits to ensure compliance with privacy standards.

10.8. Disclosure of SMS Data

Your SMS data is never disclosed to third parties except under the following circumstances:
     • To comply with legal obligations, such as court orders or subpoenas.
     • To protect our rights, property, or the safety of our employees, customers, or others.

We remain transparent in such cases and will notify you where legally permissible.

10.9. Your Rights

As a valued customer, you have the following rights regarding your SMS data:
     • Access: Request a copy of the SMS data we hold about you.
     • Correction: Update or correct any inaccuracies in your SMS data.
     • Deletion: Request the deletion of your SMS data, except where retention is required by law.
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To exercise these rights, please contact us at info@lunardimoving.com.

10.10. Changes to This Policy
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We may update this SMS Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically for updates.

10.11. Contact Us
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If you have questions or concerns about this SMS Privacy Policy or your data, please contact us at:
Email: info@lunardimoving.com
Phone: (408) 849-9630

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Lunardi Moving Services & Storage LLC
1670 South 7th Street San Jose, CA 95112
Phone: +1 (408) 849-9630
Email: info@lunardimoving.com